Limitless Virtual Security offers the following services through the mobile application and supporting software known as the CASI app: Usage of the mobile application, which allows users to alert nearby security responders of an emergency. This service will only work in areas that have assigned security responders.
2.1. USER ACCOUNTS
To access most aspects of the Services, you must register and maintain an active personal user Services account ("Account"). Account registration requires you to provide certain personal information to CASI, including your mobile phone number and at least one valid payment method (either a credit card or an accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Failure to do so may result in your inability to access and use the Services or CASI's termination of these Terms with you. You are responsible for all activity occurring under your Account and agree to maintain its security at all times. Unless CASI permits otherwise in writing, you may only use your Account on one device at a time.
2.2. USER REQUIREMENTS AND CONDUCT
You may not transfer or assign your Account to any other person or entity. When using the Services, you agree to comply with all applicable laws and use the Services only for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not cause nuisance, annoyance, inconvenience, or property damage to any party, including third-party providers, when using the Services. In some instances, you may be asked to provide proof of identity to access or use the Services. You agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
2.3. TEXT MESSAGING
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You can opt out of receiving text (SMS) messages from CASI at any time by sending an email to info@casi-app.com, specifying that you no longer wish to receive such messages and providing the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
2.4. PROMOTIONAL CODES
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You can opt out of receiving text (SMS) messages from CASI at any time by sending an email to info@casi-app.com, specifying that you no longer wish to receive such messages and providing the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
2.5. USER-PROVIDED CONTENT
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You can opt out of receiving text (SMS) messages from CASI at any time by sending an email to info@casi-app.com, specifying that you no longer wish to receive such messages and providing the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
2.6. NETWORK ACCESS, APP UPDATES AND DEVICES
By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You can opt out of receiving text (SMS) messages from CASI at any time by sending an email to info@casi-app.com, specifying that you no longer wish to receive such messages and providing the phone number of the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
Total price of the subscription covering 12 months: R 420.00, payable through R35.00 monthly installments. The prices include VAT. Out of terms usage*: R350.00 (Incl VAT) *The usage of the application is bound by a fair use policy which offers users a maximum of two false alarm callouts per subscription period. After that, users will be required to pay for any additional false alarms, while real emergencies will not be billed. Monthly payment fees payable in the CASI app are for the availability of the service, and the free response callouts are provided as a courtesy.
3.1. CHARGES
By using the Services, you acknowledge that you may incur charges for services or goods received from Third Party Providers ("Charges"). CASI will facilitate your payment of Charges on behalf of the Third Party Provider as their limited payment collection agent. Payment of Charges in this manner is considered equivalent to direct payment by you to the Third Party Provider. Charges are inclusive of applicable taxes, where required by law, and are final and non-refundable, unless CASI determines otherwise. You may request lower Charges from a Third Party Provider for services or goods received. CASI will respond to any request from a Third Party Provider to modify the Charges for a specific service or good accordingly.
3.2. PAYMENT METHOD
All Charges are due immediately and will be facilitated by CASI using your designated preferred payment method in your Account. CASI will email you a receipt after the payment is processed. If your primary payment method is expired, invalid, or cannot be charged, you agree that CASI may use a secondary payment method in your Account, if available. CASI reserves the right to establish, remove, and/or revise Charges for any or all services or goods obtained through the use of the Services at any time, at CASI's sole discretion.
3.3. PROMOTIONAL OFFERS AND DISCOUNTS
CASI may occasionally offer promotional offers and discounts, which may result in different Charges for the same or similar services or goods obtained through the Services. You agree that these offers and discounts have no bearing on your use of the Services or the Charges applied to you unless they are also made available to you.
3.4. CANCELLATION FEES
You may cancel your request for services or goods from a Third Party Provider at any time before their arrival, in which case you may be charged a cancellation fee.
3.5. GRATUITIES
Except for armed response services requested through the Application, CASI does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. While you may provide additional payment as a gratuity, you are under no obligation to do so. Gratuities are voluntary.
3.6. RATING AND FEEDBACK
After receiving services or goods, you will have the opportunity to rate your experience and leave feedback about your Third Party Provider.
4.1. DISCLAIMER
The Services are provided "as is" and "as available." CASI and Axon disclaim all representations and warranties, express, implied, or statutory, not expressly set out in these Terms, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Furthermore, CASI and Axon make no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services or any services or goods requested through the use of the Services, or that the Services will be uninterrupted or error-free. CASI and Axon do not guarantee the quality, suitability, safety, or ability of third-party providers. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
4.2. LIMITATION OF LIABILITY
CASI and Axon shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if CASI or Axon have been advised of the possibility of such damages. CASI and Axon shall not be liable for any damages, liability, or losses arising out of: (i) your use of or reliance on the Services or your inability to access or use the Services; or (ii) any transaction or relationship between you and any third-party provider, even if CASI or Axon have been advised of the possibility of such damages. CASI and Axon shall not be liable for delay or failure in performance resulting from causes beyond CASI or Axon's reasonable control. In no event shall CASI or Axon's total liability to you in connection with the Services for all damages, losses, and causes of action exceed five thousand Rand (R5000). CASI and Axon's Services may be used by you to request armed response from third-party providers, but you agree that CASI and Axon have no responsibility or liability to you related to the services provided to you by third-party providers other than as expressly set forth in these Terms. The limitations and disclaimer in this Section 1.2 do not purport to limit liability or alter your rights as a consumer that cannot be excluded under the applicable law.
4.3. INDEMNITY
You agree to indemnify and hold CASI and Axon and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your breach or violation of any of these Terms; or (ii) your violation of the rights of any third party, including third-party providers.
These Terms, except as otherwise provided herein, shall be exclusively governed by and construed in accordance with the laws of South Africa, excluding its rules on conflicts of laws. The 1980 Vienna Convention on the International Sale of Goods (CISG) shall not apply. Any dispute, conflict, claim, or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to their validity, construction, or enforceability (any "Dispute"), shall first be mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules ("ICC Mediation Rules"). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under the ICC Mediation Rules, the Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce ("ICC Arbitration Rules"). The ICC Rules' Emergency Arbitrator provisions are excluded. The Dispute shall be resolved by one (1) arbitrator, appointed in accordance with the ICC Rules. Both mediation and arbitration shall take place in Pretoria, South Africa. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language.
Claims of copyright infringement should be sent to CASI's designated agent. Please visit CASI's web page at http://www.casi-app.com/terms.html for the designated address and additional information.
By using the CASI app, you agree to be bound by these Terms and Conditions, and you acknowledge that any additional terms and conditions that may apply to white-label app resellers and clients are also incorporated herein by reference. CASI is not responsible for the actions or inactions of resellers or clients, and any issues or disputes arising out of your use of the white-label app should be addressed directly with the reseller or client.
You may not assign or transfer these Terms in whole or in part without CASI's prior written approval. You give your approval to CASI for it to assign or transfer these Terms in whole or in part, including to:
- a subsidiary or affiliate;
- an acquirer of CASI's equity, business, or assets; or
- a successor by merger. No joint venture, partnership, employment, or agency relationship exists between you, CASI, or any Third Party Provider as a result of the contract between you and CASI or the use of the Services.
If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity, and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision or part thereof that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid, or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to their subject matter and replace and supersede all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words "including" and "include" mean "including, but not limited to."
CASI may amend or modify these Terms at any time and in its sole discretion. Such amendments or modifications will be effective upon posting on CASI's website or within the app. Your continued use of the Services after any such amendment or modification constitutes your acceptance of the amended or modified Terms.
These Terms and any documents expressly incorporated by reference herein, contain the entire understanding of the parties relating to the subject matter hereof and supersede all previous agreements, negotiations, commitments, and writings relating to such subject matter.
All notices or other communications required or permitted to be given under these Terms shall be in writing and shall be deemed given when delivered personally, sent by registered or certified mail, return receipt requested, or sent by email to the address of the party specified in these Terms or such other address as either party may specify in writing.
No waiver by either party of any default by the other in the performance of any provisions of these Terms shall operate as a waiver of any continuing or future default, whether of a like or different character.
CASI shall not be responsible for any failure to perform its obligations under these Terms if such failure is caused by acts or events beyond its reasonable control, including, without limitation, acts of God, war, terrorism, public unrest (riots,strikes,etc.), embargoes, acts of civil or military authorities, extreme weather (fire, floods,etc.), accidents, or shortages of transportation facilities, fuel, energy, labor, or materials. Therefore the user accepts that in case of any of the aforementioned events CASI takes limited liability and its services are limited by availability.
You acknowledge and agree that the CASI app must comply with the guidelines, rules, and regulations of the Google Play Store, Apple App Store, and any other app stores or platforms where the app is made available. CASI reserves the right to make changes to the app or its features to comply with such guidelines, rules, and regulations.
CASI is committed to protecting your privacy and personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA). For more information on how CASI collects, processes, and secures your personal information, please refer to our Privacy Policy. https://casi-live.liv.ninja/privacy
By using the CASI app, you acknowledge and agree that your personal information may be processed in accordance with our Privacy Policy. If you are located in the European Union or South Africa, you confirm that you have provided your explicit consent for the processing of your personal information in accordance with the GDPR and POPIA, respectively.
In accordance with applicable data protection laws, you have the right to access, rectify, erase, restrict processing, or object to the processing of your personal information, as well as the right to data portability. To exercise these rights, please contact CASI at the email address provided in the Customer Service Contact Details section of these Terms.
In the event of a data breach affecting your personal information, CASI will promptly notify you and the relevant data protection authorities, as required by applicable data protection laws.
CASI reserves the right to update or modify its Privacy Policy at any time, without prior notice. Any changes to the Privacy Policy will be effective immediately upon posting on CASI's website or within the app. Your continued use of the Services following any changes to the Privacy Policy constitutes your acceptance of the revised Privacy Policy.Please note that these clauses are provided for informational purposes only and are not intended to be legal advice. You should consult with a qualified attorney to ensure that your app and its Terms and Conditions are fully compliant with all applicable laws, regulations, and app store guidelines.
Limitless Virtual Security and the CASI app operate in compliance with the Private Security Industry Regulation Authority (PSIRA) regulations. Any third-party security providers engaged by Limitless Virtual Security to deliver armed response services are also required to be registered with and comply with PSIRA regulations.
While the CASI app aims to facilitate the delivery of armed response services promptly and efficiently, Limitless Virtual Security cannot guarantee the availability, response time, or effectiveness of third-party security providers. Factors such as location, network availability, and other circumstances beyond our control may impact service delivery.
Limitless Virtual Security is not responsible or liable for the actions, conduct, or performance of third-party security providers. Any claims or disputes arising from the actions or conduct of a third-party security provider should be directed to the respective provider.
You are responsible for providing accurate and up-to-date information when using the CASI app to request armed response services. You must also use the app in a responsible and lawful manner and comply with all applicable laws and regulations.
The CASI app is not a replacement for emergency services provided by the government or other entities. In case of a life-threatening situation or imminent danger, you should contact the appropriate emergency services, such as the police or ambulance, directly.Please note that these clauses are provided for informational purposes only and are not intended to be legal advice. You should consult with a qualified attorney to ensure that your app and its Terms and Conditions are fully compliant with all applicable laws, regulations, and industry-specific requirements.